1. Terms & Conditions
a) Village Village Ovinache is a hotel website developed in Bulgarian and English.
b) Each user of /ovinache.eu/ is required to familiarize and comply with the general terms and conditions of use of the services and information materials provided by the website.
c) The authors, owners and contributors of /ovinache.eu/ are not responsible for any damages incurred as a result of the use or inability to use the website. The owners of this site and its administrators are not responsible for the materials posted on the website for their authenticity and completeness.
d) You have no right to claim damages and / or lost profits for a decision you have made, influencing the information you read on /ovinache.eu/.
e) You can not use information (text and image) from /ovinache.eu/ without the express written permission of representatives of family hotel Kalina.
f) Links to other sites are provided to facilitate users. The /ovinache.eu/ team is not responsible and does not affect the content or maintenance of these pages and is not responsible for any damages resulting from their content and / or support.

2. Booking Conditions
Reservation is valid when:
a) The user completes the reservation form on the website or contact the hotel by phone.
b) The hotel sends confirmation or refusal of the reservation received by the end of the working day.

3. Cancel and duplicate a reservation:
a) In the event of cancellation of the customer’s reservation within 3 days of arrival, the hotel refunds the entire amount paid to the client in advance.
b) If the customer does not arrive at the hotel or cancels the reservation less than 3 days from the arrival, the hotel does not refund the amount paid to the client for accommodation.
(c) The withdrawal period shall not apply to periods of holiday and official weekends. For these periods, the deadlines specified in the respective bid for the period concerned will apply.
d) In case of duplicated hotel rooms, it will provide the client with a room at another hotel in Bansko.

4. Concluding:
a) The information received for each client will not be provided to third parties for advertising or other purposes.
(b) These Terms and Conditions may be changed at any time by the hotel owners and the site, and all amendments and supplements will become effective upon their publication on /vinache.eu/.
c) Applicable law is Bulgarian. Disputes arise through negotiation and mutual concessions, and when this proves impossible, the dispute concerns the Arbitration Court of the Bulgarian Chamber of Commerce according to its Rules of Procedure based on arbitration agreements.